How does Pride Health work?

Take a digital health assessment

Share your needs through a quick, confidential intake

Consult a Doctor online

Our doctor reviews your case and recommends treatment where appropriate.

Receive a treatment plan

Get your healthcare plan and fulfilled locally by our Southeast Asia network of licensed healthcare teams

Take a digital health assessment

Tell us what you need—quick, easy, judgment-free.

Get your e-Prescription from our Doctor

Or book a virtual appointment and have the option to refill your meds anytime.

Receive your
medication

Discreetly delivered to your home, hotel, within 5-7 working days in Eastern Asia.

Frequently Asked Questions.

Your Privacy and Data Security

Absolutely. PrideHealth allows you to remain completely anonymous during registration and video consultations. You are not required to share your real name or face if you prefer privacy, ensuring your identity remains protected at all times.

No. PrideHealth does not share medical records or personal health information with government authorities. There is no legal requirement for us to disclose your medical data, and we uphold strict confidentiality in compliance with applicable laws.

Your medical records are stored securely and encrypted, with access strictly limited only to the healthcare provider attending to your specific consultation. We follow rigorous security protocols, adhering to SOC Type 1 and Type 2 certified, HIPAA-compliant technology. ISO 27001 standards and PDPA (Personal Data Protection Act) compliance frameworks to ensure maximum protection.

Sending medications to my country

Yes — we partner with your local pharmacies and logistics partner to deliver medications with all required documentation (including a valid prescription) to ensure compliance within your country’s regulations for personal therapeutic use only.

Pride Health ensures that all prescription deliveries comply with the recipient’s local laws and regulatory requirements. It is also the patient’s responsibility to partner with us to fulfill any additional requirements, if required.

Countries where we have successfully delivered and partner with local pharmacies for prescriptions

AU (Australia)

CH (Switzerland)

CN (China)

GB (United Kingdom)

HK (Hong Kong)

HR (Croatia)

ID (Indonesia)

IE (Ireland)

JP (Japan)

KH (Cambodia)

KR (South Korea)

MY (Malaysia)

PH (Philippines)

PT (Portugal)

SG (Singapore)

SK (Slovakia)

TH (Thailand)

TW (Taiwan)

US (United States)

If you have additional questions , feel free to contact hello@pridehealth.care or whatsapp us via this link


Insurance Claims and Medical Documentation

Yes, we are a licensed healthcare provider. You may download your receipt from the account dashboard and submit a claim to your private insurer.

Yes, you may download your prescription from the account dashboard. If you need more documentation or referral, just write in to us at hello@pridehealth.care

Pride Health is a registered telehealth licensee in partnership with Serene Hospital. Through our concierge healthcare team, we support all our patients on all insurance claims matters.